2024年电信行业十大风险(英)-安永

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3.0 波段之刀2024 2024-10-26 26 2.34MB 19 页免费

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Top 10 risks in

telecommunications

Evolving sector considerations for 2024

An industry navigating a complex

and shifting risk landscape

In any business today, a deep understanding of risk is no longer the preserve of the Chief Risk Ofcer, Chief

Financial Ofcer or even Head of Internal Audit. The dynamic nature and pervasive impact of all types of risk

means that having a clear focus is imperative for executives across all functions. Put simply, risk is everyone’s

business. And this is especially true in the telecommunications industry, given its unique positioning at the

nexus of technological change, geopolitical strains, economic shifts and societal development.

Through their individual and collective impacts, these factors are giving rise to a diverse range of risks affecting

every aspect of a telco’s business. And given the pace and scale of change, these risks are constantly shifting

both in nature and impact. In this report, we draw out and analyze the top 10 risks that we believe are facing

telcos globally in 2024 — and pinpoint three key actions that leaders can take to mitigate them.

Macroeconomic headwinds, ranging from the cost-of-living crisis to ongoing supply chain disruption, present

a continued threat to telecoms companies’ nancial resilience and stability. Vulnerable customers are also a

growing area of focus among regulators, who are doubling down on digital safety as they begin to consider the

ethical implications of AI.

Enterprise transformation initiatives are expanding in scope and ambition. Sustainability is now a major

consideration at board level as diversity and inclusiveness (D&I) initiatives and hybrid working modes continue

transforming ways of working. Furthermore, infrastructure carve-outs and consolidation are reshaping

telecommunications market structures.

New technologies — from generative AI (GenAI) and quantum computing to stand-alone 5G and gigabit ber — are

raising fresh questions around business resilience and service innovation. The ability to harness a range of frontier

technologies is becoming ever more important to achieving market differentiation and competitive advantage.

Factors informing the telecoms risk landscape

Top 10 risks in telecommunications

Mapping out the industry’s risks

Our analysis of the telecoms risk universe in 2024 is based on the industry “risk

radar” depicted on the right. We divide the sector’s risk factors into four domains and

rank each risk based on its current importance and impact. The four domains are:

• Compliance threats that originate in politics, regulations or corporate governance

• Operational threats that impact the processes, systems, people, and overall value

chain of the business

• Strategic threats that are related to customers, competitors and investors

• Financial threats that stem from volatility in markets, ecosystems and investments

Financial Compliance

Strategic Operational

Top 10 risks in telecommunications

1. Underestimating changing imperatives

in privacy, security and trust

2. Insufcientresponsetocustomers

during the cost-of-living crisis

3. Inadequate talent and

skills management

4. Poor management of the

sustainability agenda

5. Failure to take advantage

of new business models

6. Inadequate network quality

and value proposition

7. Failure to improve workforce

culture and ways of working

8. Ineffective engagement

with external ecosystems

9. Inability to adapt to the

changing regulatory landscape

Failure to maximize value

of infrastructure assets

10.

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摘要：

Top10risksintelecommunicationsEvolvingsectorconsiderationsfor2024AnindustrynavigatingacomplexandshiftingrisklandscapeInanybusinesstoday,adeepunderstandingofriskisnolongerthepreserveoftheChiefRiskOfcer,ChiefFinancialOfcerorevenHeadofInternalAudit.Thedynamicnatureandpervasiveimpactofalltypesofriskme...

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