【世界大型企业联合会】人工智能用于人力资本管理：推动HC战略（英）

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Human Capital Center

The application of AI to workforce management presents a unique

blend of potential benefits and risks. A well-planned AI strategy for

human capital management (HCM)––aligned with corporate goals––

can mitigate many of the risks and ensure that AI initiatives are

ethically sound, compliant with regulations, and support the

organization’s key objectives, priorities, and values in a cost-

effective manner.

Trusted Insights for What’s Ahead™

• Current and evolving use cases demonstrate the value of advanced AI in HCM. The

integration of advanced AI in HCM has already showcased transformative potential in

streamlining HR processes and enhancing the employee experience. Organizations should

evaluate AI-driven solutions that can optimize operations and benefit workers throughout

the talent life cycle.

• An AI strategy for HCM provides focus and direction amid the many AI choices

available. A comprehensive AI HCM strategy provides CHROs with a framework to

prioritize and implement AI solutions that align with corporate and workforce needs while

offering the best resource-to-returns ratios within acceptable risks.

• Clear metrics and reporting connect AI HCM strategy to business and financial

outcomes. By tracking, measuring, and analyzing critical metrics, such as employee

engagement scores, turnover rates, and productivity levels, CHROs can demonstrate the

direct impact of their AI-driven HCM initiatives on key performance indicators, helping justify

investments and inform continuous improvement.

AI for Human Capital

Management:

Powering HC Strategy

2 AI for Human Capital Management: Powering HC Strategy ConferenceBoard.org

Human Capital Center

Figure 1

Key components of AI

Source: The Conference Board, 2023

Current and Evolving Use Cases Demonstrate the Value of

Advanced AI in HCM

AI is revolutionizing the way organizations manage their workforce. As AI technology evolves

and its integration into HCM becomes more sophisticated, the scope of AI applications will

continue to expand. AI is already impacting many aspects of the employee life cycle and offers

the potential to further enhance and personalize employee experiences going forward. Given

the wide range of applications of AI in HCM and limited HCM time and budgets, CHROs need to

assess their options strategically, selecting AI initiatives that align most directly with business

strategies and objectives.

• In workforce planning, advanced AI models can predict future staffing needs based on

business trends, identify skills gaps, and suggest training or hiring strategies.

• AI can streamline the recruitment process by automatically scanning résumés, matching

candidate skills with job requirements, and identifying suitable candidates.

• AI can create training and learning paths based on an individual's role and learning

preferences. For example, a company utilized an AI-based deep learning system to analyze

millions of data points from current job roles, mapping these to future skills and capabilities.

This approach helped predict job and skills evolution, leading to the development of

relevant learning paths. These paths now guide the upskilling, reskilling, or transitioning of

teams and individuals into new roles vital to the firm’s future.

• AI also promises to transform knowledge management by making the knowledge

possessed by individual employees more understandable and available to the entire

3 AI for Human Capital Management: Powering HC Strategy ConferenceBoard.org

Human Capital Center

workforce and by tailoring information to the needs of the individual. At Cummins, for

example, knowledge summarization tasks that once took almost two weeks of employee

time now produce comparable results in just 15 minutes using AI.

• In performance management, new AI tools can gather data to interpret how an employee

is using various applications. Machine learning can predict what actions the user will take

next and can provide real-time performance support. Ultimately, this provides employees

with the information they need in the context of the task they are doing, giving them just-in-

time knowledge and performance support when they need it most.

• AI-driven surveys and feedback tools gather real-time insights into employee morale

and job satisfaction, driving personalized engagement and wellness plans.

• AI can help identify and mitigate unconscious bias in recruitment and performance

evaluations and provide insights to foster a more diverse and inclusive workplace. AI

analytics yield insights into workforce dynamics, employee turnover trends, and

engagement levels, aiding leaders in making data-driven decisions to improve overall

organizational effectiveness.

Strategic application of AI in HCM, with sufficient attention paid to the risks, will avoid scattered

and inefficient use of resources, promoting a coherent and effective integration of AI in driving

organizational success.

An AI Strategy for HCM Provides Focus and Direction Amid the

Many AI Choices Available

With a host of AI options available, a clearly defined strategy is essential. Otherwise, leaders

risk adopting AI technologies that do not support their core business needs. In a survey of more

than 1,400 C-Suite executives in January 2024, 42% expressed dissatisfaction with their

organization’s progress in developing AI strategy.

A strategy serves as a guiding blueprint, directing the selection and implementation of AI tools

to enhance specific HCM functions and further corporate strategic objectives. A strategic

approach will include the use of AI tools to analyze vast amounts of workforce data, offering

previously unattainable insights. This leads to informed decisions about talent acquisition,

workforce planning, and employee development, crucial for business growth and

competitiveness. A strategic use of AI should also improve employee interactions with HCM

systems by selecting intuitive and user-friendly AI tools, leading to increased job satisfaction

and productivity. For example, AI-powered chatbots can instantly respond to worker queries,

and personalized learning systems can offer tailored training programs.

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标签： #人工智能

摘要：

HumanCapitalCenterTheapplicationofAItoworkforcemanagementpresentsauniqueblendofpotentialbenefitsandrisks.Awell-plannedAIstrategyforhumancapitalmanagement(HCM)––alignedwithcorporategoals––canmitigatemanyoftherisksandensurethatAIinitiativesareethicallysound,compliantwithregulations,andsupporttheorgani...

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