毕马威：2024人工智能时代价值流的重要性报告（英文版）

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The importance of

value streams in

the age of AI

KPMG International | kpmg.com

KPMG. Make the Difference.

Contents

What are value

streams?

The role of business

support services

Creating value-driven,

customer-centric

experiences

Designing for

value-driven

customer-centricity

How KPMG

can help

© 2024 Copyright owned by one or more of the KPMG International entities. KPMG International entities provide no services to clients. All rights reserved. The importance of value streams in the age of AI | 2

In a rapidly evolving business environment, organizations should continually seek ways to

enhance value creation, improve competitiveness, and drive cost efﬁciency. Theadvance

in artiﬁcial intelligence (AI) has the potential to rapidly accelerate value creation through

AI-powered value stream analysis and AI-enabled continuous improvement.

By focusing on value streams and the services that support them, organizations can achieve

operational excellence, deliver superior customer experiences, and drive sustainable growth.

Value streams provide a structured framework for

delivering core products and services efﬁciently. The

concept of value steams is rooted in Lean, Six Sigma

andAgile methodologies and is the series of steps

involved in delivering products or services to customers.

AI can signiﬁcantly accelerate the cost, time and quality

beneﬁts derived from value streams by enhancing data

integration and analysis, enabling real-time monitoring

and insights, and automating and optimizing processes.

AI is also proving to be a catalyst for customer-centric

transformation, revolutionizing the way organizations

create value for customers. AI can also be the stimulus

for transforming business models and creating new

industrial ecosystems. From predictive analytics to

personalized recommendations, AI-powered tech

solutions have the potential toreshape every aspect

ofthe value creation process.

Organizations need to answer

some fundamental questions. What

do your customers want ? What does

your brand stand for ? And how do

you deliver value for your customers?

The execution of AI-enabled

transformation can’t just happen.

It must be focused, considered,

understood, and then streamlined

right through the business.

Jenny Roche

Partner, Digital Transformation Lead

KPMG Australia

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标签： #人工智能 #毕马威

摘要：

TheimportanceofvaluestreamsintheageofAIKPMGInternational|kpmg.comKPMG.MaketheDifference.ContentsWhatarevaluestreams?04Theroleofbusinesssupportservices08Creatingvalue-driven,customer-centricexperiences09Designingforvalue-drivencustomer-centricity12HowKPMGcanhelp14©2024CopyrightownedbyoneormoreoftheKP...

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