2023年全球保险行业首席执行官CEO展望报告-英文版-毕马威pdf

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KPMG 2023

Insurance

CEO Outlook

Insurers are embracing change and

navigating economic challenges to help drive

success in a rapidly evolving landscape.

KPMG International

kpmg.com/CEOoutlook

Contents

The economic

outlook

Leveraging

technology

and AI

Enhancing

the impact

of ESG

The workforce

proposition

Insurance

CEO priorities

The economic outlook Leveraging technology and AI Enhancing the impact of ESG Insurance CEO prioritiesThe workforce proposition

In an unpredictable operating environment characterized by geopolitical

tensions, high inﬂation and rising costs, CEOs continue to face an array of

challenges and opportunities. With change becoming almost a constant,

we checked in with 128 insurance CEOs as part of the KPMG CEO Outlook

survey, to gain a deep insight into their views and perspectives on the

industry and wider economic landscape now and over the next three years.

The picture that emerges is one of overall conﬁdence about the road

ahead, but tempered by warning lights that mean caution is also required.

According to insurance CEOs, political uncertainty due to ongoing regional

tensions has become the top threat to organizational growth over the

next three years, followed by emerging/disruptive technology risks and

interest rate risk. This marks a shift from 2022 when operational risks and

technology risk topped the list. Over the last twelve months, the world

has become an even more uncertain and volatile place. Inﬂation has risen

and interest rates have moved on an upward curve.

These factors in combination mean that, while the clear majority of

insurance CEOs are conﬁdent of growth in the coming years,

the numbers have declined compared to 2022. It feels like we have

reached a critical juncture — strong and resilient leadership will be

needed to help keep insurance ﬁrms moving progressively forward

on the journey of change and transformation that they are on,

especially with new developments like generative AI holding out so

much potential to reimagine aspects of how the business is run.

To follow is a detailed look at what insurance CEOs have to say about

the key trends impacting the industry in an ever-evolving market.

I encourage you to contact your local member ﬁrm to discuss the

ﬁndings and what these could mean for your organization.

The 2023 CEO Outlook draws on the perspectives of 1,325 global CEOs across 11 markets and 11 key industry sectors to

provide unique insight into leaders’ mindsets, strategies and planning tactics, and their three-year outlook on the industry

and economic landscapes. The research was carried out between 15 August and 15 September 2023.

Frank Pfaffenzeller

Global Head of Insurance

KPMG International

The economic outlook Leveraging technology and AI Enhancing the impact of ESG Insurance CEO prioritiesThe workforce proposition

KPMG 2023 Insurance CEO Outlook3© 2022 Copyright owned by one or more of the KPMG International entities. KPMG International entities provide no services to clients. All rights reserved.© 2023 Copyright owned by one or more of the KPMG International entities. KPMG International entities provide no services to clients. All rights reserved.

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KPMG2023InsuranceCEOOutlookInsurersareembracingchangeandnavigatingeconomicchallengestohelpdrivesuccessinarapidlyevolvinglandscape.KPMGInternationalkpmg.com/CEOoutlookContentsTheeconomicoutlook04LeveragingtechnologyandAI08EnhancingtheimpactofESG12Theworkforceproposition16InsuranceCEOpriorities18Theec...

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