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MENA

TALENT MAP

The future of outsourcing and potential

opportunities for emerging countries in

the MENA region

February 2023

Dr. Leila Hoteit, Haidar Ammar, Wissam Bechara,

Wassim Aouad, Georges Ballouz, Aly Mortada,

Mouhamad Rabah, Elias Boustani, Wassim Daniel,

Mariam Daher

Boston Consulting Group partners with leaders

in business and society to tackle their most

important challenges and capture their greatest

opportunities. BCG was the pioneer in business

strategy when it was founded in 1963. Today,

we work closely with clients to embrace a

transformational approach aimed at beneting all

stakeholders—empowering organizations to grow,

build sustainable competitive advantage, and

drive positive societal impact.

Our diverse, global teams bring deep industry and

functional expertise and a range of perspectives

that question the status quo and spark change.

BCG delivers solutions through leading-edge

management consulting, technology and design,

and corporate and digital ventures. We work in a

uniquely collaborative model across the rm and

throughout all levels of the client organization,

fueled by the goal of helping our clients thrive and

enabling them to make the world a better place.

Table of contents

07 Iraq: A potential outsourcing

hub for sophisticated jobs

• 7.1 Baseline ....................................... 66

• 7.2 Value proposition and

talent pool .................................... 66

• 7.3 Recommendations on

areas of focus ............................... 69

• 7.4 Skilling, upskilling and

re-skilling recommendations ....... 71

08 Egypt: An outsourcing hub for

creative strengths

• 8.1 Baseline ....................................... 74

• 8.2 Value proposition and

talent pool .................................... 75

• 8.3 Recommendations on

areas of focus ............................... 78

• 8.4 Skilling, upskilling and

re-skilling recommendations ....... 81

09 Morocco: An outsourcing hub

l

• 9.1 Baseline ....................................... 85

• 9.2 Value proposition and

talent pool .................................... 86

• 9.3 Recommendations on

areas of focus ............................... 89

• 9.4 Skilling, upskilling and

re-skilling recommendations ....... 92

10 Tunisia: An outsourcing hub



• 10.1 Baseline ..................................... 95

• 10.2 Value proposition and

talent pool .................................. 96

• 10.3 Recommendations on

areas of focus ............................. 98

• 10.4 Skilling, upskilling and

re-skilling recommendations ... 101

11 Conclusion and closing notes

12 Appendix

• 12.1 Jobs and job clusters................ 105

• 12.2 Key demand hot spots ............. 107

• 12.3 Case studies ............................. 111

• 12.4 Supply methodology: Labor

qualications and abundance . 121

• 12.5 Lebanon ................................... 122

• 12.6 Jordan ....................................... 129

• 12.7 Iraq ........................................... 137

• 12.8 Egypt ........................................ 145

• 12.9 Morocco ................................... 154

• 12.10 Tunisia .................................... 162

• 12.11 Upskilling benchmarks and

lessons learned ...................... 170

• 12.12 Study limitations.................... 175

• 12.13 Sources ................................... 176

01 Executive Summary

• 1.1 Executive summary ..................... 05

• 1.2  ............................. 06

02 Introduction

• 2.1 Study context ............................... 08

• 2.2 Job outsourcing

interpretations ............................. 08

• 2.3 Jobs and job clusters.................... 09

03 Demands: Key markets with

large number of jobs outsourced

• 3.1 Job outsourcing trends ................ 11

• 3.2 Key demand hot spots and

prominent job clusters ................ 13

• 3.3 Deep-dive: UAE

outsourcing prospects ................. 16

• 3.4 Deep-dive: KSA

outsourcing prospects ................. 21

• 3.5 Deep-dive: Qatar

outsourcing prospects ................. 24

• 3.6 Deep-dive: USA

outsourcing prospects ................. 27

• 3.7 Deep-dive: France

outsourcing prospects ................. 31

• 3.8 Deep-dive: United Kingdom

outsourcing prospects ................. 34

04 Supply: Learnings from case

studies and methodology

• 4.1 Case studies: Markets

renowned for talent supply .......... 38

• 4.2 Case studies: Markets

renowned for talent supply .......... 39

05 Lebanon: A talent-driven

outsourcing hub for

sophisticated jobs

• 5.1 Baseline ....................................... 44

• 5.2 Value proposition and

talent pool .................................... 44

• 5.3 Recommended areas

of focus ......................................... 47

• 5.4 Skilling, upskilling and

re-skilling recommendations ....... 51

06 Jordan: A well-rounded out-

sourcing hub for

sophisticated jobs

• 6.1 Baseline ....................................... 55

• 6.2 Value proposition and

talent pool .................................... 56

• 6.3 Recommendations on

areas of focus ............................... 58

• 6.4 Skilling, upskilling and

re-skilling recommendations ....... 62

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MENATALENTMAPThefutureofoutsourcingandpotentialopportunitiesforemergingcountriesintheMENAregionFebruary2023Dr.LeilaHoteit,HaidarAmmar,WissamBechara,WassimAouad,GeorgesBallouz,AlyMortada,MouhamadRabah,EliasBoustani,WassimDaniel,MariamDaherBostonConsultingGrouppartnerswithleadersinbusinessandsocietyto...

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